Delivery Policy
Last Updated: December 28, 2024
Delivery Areas & Coverage
SpiceCraft delivers authentic Indian meals to the following areas:
🎯 Primary Service Area
IIUM Gombak Campus
- • All residential colleges (Mahallah)
- • Faculty buildings and offices
- • Student centers and common areas
- • FREE delivery for weekly subscriptions
- • RM2 delivery fee for à la carte orders
📍 Extended Service Area
Greater Kuala Lumpur
- • Gombak and surrounding areas
- • Selected KL neighborhoods
- • Partner delivery available
- • Delivery charges apply*
*For deliveries outside IIUM Gombak, additional charges are calculated based on distance and our delivery partner's rates.Contact us to check delivery availability and costs for your specific location.
Delivery Schedule & Times
| Service Area | Delivery Days | Delivery Window | Cost |
|---|---|---|---|
| IIUM Gombak | Monday - Friday | 11:00 AM - 1:00 PM | FREE for subscriptions RM2 for à la carte |
| Greater KL | Monday - Friday | As per partner schedule | Varies by location |
📱 Delivery Notifications: You'll receive WhatsApp or SMS notifications the morning of your delivery with an estimated arrival time. Please allow 30-60 minutes flexibility due to traffic conditions.
Meal Plans & Delivery Options
📅 Weekly Subscription Plan
- • 5 meals per week (Monday-Friday)
- • Standard (RM10), Healthy (RM12), or Hearty (RM14) per meal
- • FREE delivery to IIUM Gombak
- • Automatic weekly renewal
- • Can reschedule meals within the week
🍽️ À La Carte Orders
- • Single meal orders
- • Standard (RM10), Healthy (RM12), or Hearty (RM14) per meal
- • RM2 delivery fee per order
- • No commitment required
- • Flexible ordering schedule
Food Safety & Packaging
All SpiceCraft meals are prepared in our certified halal kitchen facilities with strict food safety protocols:
🥘 Meal Preparation
- • Halal-certified kitchen
- • Fresh ingredients daily
- • Authentic Indian recipes
- • No preservatives added
📦 Packaging
- • Insulated delivery containers
- • Food-safe meal boxes
- • Temperature-controlled transport
- • Eco-friendly materials
⚠️ Food Safety: Our packaging maintains safe temperatures for up to 4 hours after delivery. Please refrigerate meals immediately upon receipt and consume within 24 hours for best quality and safety.
What If I'm Not Available for Delivery?
No worries! Our secure packaging keeps your meals safe even if you're not available:
- • IIUM Students: We coordinate with your Mahallah's security or front desk for safe delivery
- • Office Deliveries: Can be left with reception or security personnel
- • Home Deliveries: Left at secure locations as per your delivery instructions
- • Safety First: All packages remain fresh for up to 4 hours after delivery
Modifying Your Delivery
Need to make changes to your delivery? Here are the cutoff times:
| Change Type | Cutoff Time | How to Request |
|---|---|---|
| Address change | 24 hours before delivery | Contact us via form |
| Reschedule meal | 24 hours before delivery | Contact us via form |
| Delivery instructions | 12 hours before delivery | Contact us via form |
For urgent changes after these cutoff times, please contact us immediately through our website and we'll do our best to accommodate your request.
Delivery Issues & Support
If you experience any delivery problems, we're here to help:
✅ What We'll Do
- • Expedited replacement delivery
- • Credit for future orders
- • Full refund when applicable
- • Same-day resolution when possible
📞 How to Contact Us
- • Website contact form (fastest)
- • Response within 2-4 hours
- • Include your order/subscription ID
- • Describe the issue clearly
Sustainability & Environment
SpiceCraft is committed to reducing our environmental impact:
♻️ Eco-Friendly Practices
- • Biodegradable packaging materials
- • Reusable delivery containers
- • Local ingredient sourcing
- • Minimal packaging waste
🔄 Container Return Program
- • Available for IIUM Gombak customers
- • Return containers on next delivery
- • Proper washing and reuse
- • Reduced environmental footprint
Have questions about our delivery service?
Contact Our Team