Frequently Asked Questions
📋 Subscription Plans & Pricing
What meal plans do you offer?
We offer two flexible plans to suit different needs:
📅 Weekly Subscription Plan
Perfect for regular meal delivery
- • 5 meals per week (Monday-Friday)
- • Standard: RM50/week (RM10 per meal)
- • Healthy: RM60/week (RM12 per meal)
- • Hearty: RM70/week (RM14 per meal)
- • Pickup from student mall kiosk - No charge
- • Delivery option - RM1 per pack (RM5/week)
- • Automatic weekly renewal
🍽️ À La Carte Orders
Perfect for one-time orders
- • Single meal orders
- • Standard: RM11 per meal
- • Healthy: RM13 per meal
- • Hearty: RM15 per meal
- • RM2 delivery fee per pack
- • No commitment required
What's the difference between Standard, Healthy, and Hearty meals?
Standard (RM10)
Curry of the day with rice - classic Indian comfort food
Healthy (RM12)
Curry + vegetable side dish + rice + 1 naan for balanced nutrition
Hearty (RM14)
Curry + vegetable side dish + rice + 2 naans for bigger appetites
🚚 Delivery & Service Areas
What areas do you deliver to?
🎯 Primary Service Area
IIUM Gombak Campus
- • All Mahallah (residential colleges)
- • Faculty buildings and offices
- • Student centers
- • Pickup available at student mall kiosk (no charge)
- • Delivery service - RM1 per pack for weekly subscriptions
- • RM2 delivery fee for à la carte orders per pack
📍 Extended Areas
Greater Kuala Lumpur
- • Gombak and surrounding areas
- • Selected KL neighborhoods
- • Via delivery partners
- • Delivery charges apply*
*For areas outside IIUM Gombak, delivery charges vary by distance and location.Contact us to check if we deliver to your area and get pricing.
What are the benefits of weekly subscriptions?
Weekly subscriptions offer several advantages:
- • Pickup from student mall kiosk - No charge
- • Delivery option - RM1 per pack (RM5/week)
- • Consistent meal schedule Monday-Friday
- • Better value with bulk pricing
- • Priority support and flexible rescheduling
What if I'm not available for delivery?
No problem! Our secure packaging keeps meals fresh for up to 4 hours:
- • IIUM Students: We coordinate with Mahallah security/front desk
- • Office deliveries: Can be left with reception
- • Home deliveries: Secure location per your instructions
- • Safety first: Always refrigerate upon receipt
⚙️ Managing Your Subscription
Can I modify my meal schedule?
Yes! You can reschedule meals within the same week by contacting us with 24 hours' notice.
📝 How to Reschedule:
- • Contact us via our website form
- • Provide 24 hours notice
- • Specify which day to reschedule
- • We'll confirm the new delivery day
Note: Meals can only be rescheduled within the same week, not canceled or refunded.
Can I change my delivery address?
Yes, you can update your delivery address with 24 hours' notice before your next scheduled delivery.
✅ Same Area Changes
Moving within IIUM Gombak? No extra charges apply.
📍 Different Area Changes
Moving outside IIUM? Delivery charges may apply based on new location.
How do I pause or stop my subscription?
Rescheduling allowed only twice a week and within the same week.
🛑 Pause Subscription
Temporarily pause for holidays, exams, or travel. Resume anytime.
❌ Cancel Subscription
Stop future deliveries. You'll receive meals until the end of your current billing cycle.
Contact us through our website to make these changes. No cancellation fees apply.
💳 Payment & Billing
How does the payment process work?
Select Your Plan
Choose your meal type and subscription plan
Receive Payment Details
Get bank details and a unique QR code for payment
Make Payment
Pay via bank transfer or scan the QR code
Upload Receipt
Upload your payment receipt through our platform
Verification & Activation
We verify payment within 24 hours and activate your subscription
What payment methods do you accept?
🏦 Bank Transfer
- • Online banking
- • Mobile banking apps
📱 QR Code Payment
- • Unique QR code per order
- • Scan with banking app
- • Instant payment processing
- • Secure and convenient
How long does payment verification take?
We verify payments within 24 hours during business hours (Monday-Friday). Once verified:
- • ✅ You'll receive a confirmation notification
- • 📅 Your subscription becomes active
- • 🍽️ Deliveries start as scheduled
- • 📱 You'll get delivery reminders
🍽️ Food Quality & Safety
How should I store and consume my meals?
🥶 Storage Guidelines
- • Refrigerate immediately upon receipt
- • Store at 4°C or below
- • Keep in original containers
- • Don't leave at room temperature
⏰ Consumption Timeline
- • Best consumed within 24 hours
- • Heat thoroughly before eating
- • Safe for up to 48 hours if refrigerated
- • Do not freeze and reheat
Are your meals halal-certified?
✅ Yes! All SpiceCraft meals are prepared in our halal kitchen facilities. We follow strict halal guidelines for sourcing, preparation, and handling of all ingredients.
Do you accommodate dietary restrictions or allergies?
Yes, only for party orders.
🆘 Support & Contact
How can I contact customer support?
📞 Contact us directly via WhatsApp:
💬Chat with us on WhatsAppClick the button above to chat directly with our support team on WhatsApp (+60 1111718122)
What if there's a problem with my delivery?
We're committed to making things right! Contact us immediately if you experience:
🚨 Common Issues
- • Late or missed delivery
- • Wrong meal delivered
- • Food quality concerns
- • Packaging damage
✅ Our Solutions
- • Same-day replacement
- • Full refund
- • Credit for future orders
- • Process improvements
Still Have Questions?
We're here to help! Get in touch and we'll respond as quickly as possible.
Contact Our Team