Frequently Asked Questions
📋 Subscription Plans & Pricing
What meal plans do you offer?
We offer two flexible plans to suit different needs:
📅 Weekly Subscription Plan
Perfect for regular meal delivery
- • 5 meals per week (Monday-Friday)
- • Standard: RM50/week (RM10 per meal)
- • Healthy: RM60/week (RM12 per meal)
- • Hearty: RM70/week (RM14 per meal)
- • FREE delivery to IIUM Gombak
- • Automatic weekly renewal
🍽️ À La Carte Orders
Perfect for one-time orders
- • Single meal orders
- • Standard: RM10 per meal
- • Healthy: RM12 per meal
- • Hearty: RM14 per meal
- • RM2 delivery fee per order
- • No commitment required
What's the difference between Standard, Healthy, and Hearty meals?
Standard (RM10)
Classic Indian dishes with rice and curry, perfect portion size
Healthy (RM12)
Nutritious options with more vegetables, lean proteins, and balanced portions
Hearty (RM14)
Generous portions with extra protein and sides, perfect for bigger appetites
🚚 Delivery & Service Areas
What areas do you deliver to?
🎯 Primary Service Area
IIUM Gombak Campus
- • All Mahallah (residential colleges)
- • Faculty buildings and offices
- • Student centers
- • FREE delivery for weekly subscriptions
- • RM2 delivery fee for à la carte orders
📍 Extended Areas
Greater Kuala Lumpur
- • Gombak and surrounding areas
- • Selected KL neighborhoods
- • Via delivery partners
- • Delivery charges apply*
*For areas outside IIUM Gombak, delivery charges vary by distance and location.Contact us to check if we deliver to your area and get pricing.
What are your delivery times?
📅 Delivery Schedule: Monday to Friday
🕐 IIUM Gombak: 11:00 AM - 1:00 PM
📱 Notifications: You'll receive WhatsApp or SMS updates on delivery morning
What if I'm not available for delivery?
No problem! Our secure packaging keeps meals fresh for up to 4 hours:
- • IIUM Students: We coordinate with Mahallah security/front desk
- • Office deliveries: Can be left with reception
- • Home deliveries: Secure location per your instructions
- • Safety first: Always refrigerate upon receipt
⚙️ Managing Your Subscription
Can I modify my meal schedule?
Yes! You can reschedule meals within the same week by contacting us with 24 hours' notice.
📝 How to Reschedule:
- • Contact us via our website form
- • Provide 24 hours notice
- • Specify which day to reschedule
- • We'll confirm the new delivery day
Note: Meals can only be rescheduled within the same week, not canceled or refunded.
Can I change my delivery address?
Yes, you can update your delivery address with 24 hours' notice before your next scheduled delivery.
✅ Same Area Changes
Moving within IIUM Gombak? No extra charges apply.
📍 Different Area Changes
Moving outside IIUM? Delivery charges may apply based on new location.
How do I pause or stop my subscription?
We understand plans change! Here are your options:
🛑 Pause Subscription
Temporarily pause for holidays, exams, or travel. Resume anytime.
❌ Cancel Subscription
Stop future deliveries. You'll receive meals until the end of your current billing cycle.
Contact us through our website to make these changes. No cancellation fees apply.
💳 Payment & Billing
How does the payment process work?
Select Your Plan
Choose your meal type and subscription plan
Receive Payment Details
Get bank details and a unique QR code for payment
Make Payment
Pay via bank transfer or scan the QR code
Upload Receipt
Upload your payment receipt through our platform
Verification & Activation
We verify payment within 24 hours and activate your subscription
What payment methods do you accept?
🏦 Bank Transfer
- • Online banking
- • Mobile banking apps
- • ATM transfers
- • Over-the-counter deposits
📱 QR Code Payment
- • Unique QR code per order
- • Scan with banking app
- • Instant payment processing
- • Secure and convenient
How long does payment verification take?
We verify payments within 24 hours during business hours (Monday-Friday). Once verified:
- • ✅ You'll receive a confirmation notification
- • 📅 Your subscription becomes active
- • 🍽️ Deliveries start as scheduled
- • 📱 You'll get delivery reminders
🍽️ Food Quality & Safety
How should I store and consume my meals?
🥶 Storage Guidelines
- • Refrigerate immediately upon receipt
- • Store at 4°C or below
- • Keep in original containers
- • Don't leave at room temperature
⏰ Consumption Timeline
- • Best consumed within 24 hours
- • Heat thoroughly before eating
- • Safe for up to 48 hours if refrigerated
- • Do not freeze and reheat
Are your meals halal-certified?
✅ Yes! All SpiceCraft meals are prepared in our halal-certified kitchen facilities. We follow strict halal guidelines for sourcing, preparation, and handling of all ingredients.
Do you accommodate dietary restrictions or allergies?
We're committed to serving diverse dietary needs:
Contact us to discuss specific dietary needs or allergies before ordering.
🆘 Support & Contact
How can I contact customer support?
📞 Best Ways to Reach Us:
- • Website Contact Form: Fastest response (2-4 hours)
- • Include in your message: Order ID, subscription details, clear description
- • Response time: Within 24 hours, usually much faster
- • Business hours: Monday-Friday, 9 AM - 6 PM
What if there's a problem with my delivery?
We're committed to making things right! Contact us immediately if you experience:
🚨 Common Issues
- • Late or missed delivery
- • Wrong meal delivered
- • Food quality concerns
- • Packaging damage
✅ Our Solutions
- • Same-day replacement
- • Full refund
- • Credit for future orders
- • Process improvements
Still Have Questions?
We're here to help! Get in touch and we'll respond as quickly as possible.
Contact Our Team